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3X Faster Answers in 10+ Languages with Smart LLM Chatbot Development

Seasia Infotech partnered with Orchestro AI to design an intelligent AI LLM Chatbot Solutions system that streamlines internal and external communication across platforms like WhatsApp, Slack, Microsoft Teams, and Outlook. The client organization wanted to reduce manual workload, improve turnaround time for queries, and deliver actionable insights through intelligent, natural-language interactions.

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Project Overview

Project Overview
INDUSTRY
Logistics
PROJECT DURATION
7 Months

Orchestro AI is a technology-driven organization focused on streamlining business operations through intelligent automation and data-driven insights. The LLM-based chatbot solution was envisioned as an AI-Powered Customer Service tool using Retrieve-Augment-Generate (RAG) architecture to interact with internal APIs and databases, deliver real-time answers, maintain context across sessions, and support multilingual conversations for a global user base.

Project Scope & Challenges

Multilingual & Context-Aware Architecture
  • Supporting conversational AI across multiple languages to ensure accuracy in diverse contexts.
Session Continuity & Follow-Up Handling
  • Users need to ask follow-ups without losing conversational memory.
Intelligent Query Handling
  • Using vector search (pgvector + PostgreSQL) to improve retrieval accuracy and semantic understanding.
Seamless Platform Integration
  • Embedding the chatbot into CRM, helpdesk, and knowledge bases for scalable support automation.

Seasia’s Solution

By transforming Orchestro AI’s communication stack into a powerful, Enterprise AI Chatbot platform, Seasia helped unlock faster decision-making, consistent support, and scalable automation across teams. Key solutions delivered include: 

RAG Architecture & AI-Powered LMS Analytics & Personalization features to handle intelligent, prompt-based responses.

Session Memory & Multi-Turn Conversational AI to maintain context over successive user inputs.

Multilingual Support covering 10+ languages for truly global reach. 

Cross-Platform Integration with Slack API, Microsoft Graph API (Outlook, Teams), and WhatsApp Business API.

Technology Stack

Backend

PythonPython

Database

PostgreSQLPostgreSQL

AI & NLP

OpenAI GPTOpenAI GPT
Custom LLM modelsCustom LLM models

Integrations

CRM APIsCRM APIs
Internal Knowledge BaseInternal Knowledge Base
Messaging PlatformsMessaging Platforms

Results & Achievements

  • 70% reduction in response times for common queries through automation

  • 3× improvement in query resolution time with AI and context memory 

  • Higher accuracy in query intent classification using vector-enhanced semantic retrieval

  • Global usability via multilingual support (10+ languages), improving customer coverage and trust

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Transforming Business Communication with Seasia’s Enterprise AI Chatbot Solutions 

Orchestro AI LLM Chatbot shows how Large Language Model Chatbot solutions can elevate both external and internal engagement. By combining AI LLM Chatbot Development with strong integrations, role-based access, and real-time analytics, Seasia enabled Orchestro to provide consistent, intelligent, and scalable support across all digital channels.

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What They Say

Simmi Walia

Simmi Walia

CEO at Realesta

An Esteemed Client

An Esteemed Client

New York, USA

Mrs. Arshpreet Kaur

Mrs. Arshpreet Kaur

Director, WELRM

Nigel Teags

Nigel Teags

CEO - TrackNinja

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